Frequently Asked Questions
Here’s our list of Frequently Asked Questions about our bus/private transportation and tours services at SunDog Transportation and Tour Co.
Q: How long does it take to travel between Edmonton and Jasper?
A: Approximately 5.5 hours which includes travel time and restroom stops (364 kilometres or 226 miles).
Q: How long does it take to travel between Calgary and Jasper?
A: Approximately 7 hours which includes travel time and restroom stops (415 kilometres or 258 miles).
Q: How long does it take to travel between Calgary and Banff?
A: Approximately 2 hours (129 kilometres or 80 miles).
Q: How long does it take to travel between Banff and Lake Louise?
A: Approximately 30 minutes (59 kilometres or 37 miles).
Q: How long does it take to travel between Lake Louise and Jasper?
A: Approximately 3 hours (233 kilometres or 145 miles).
Q: Where is the SunDog Tours Desk at the Calgary International Airport?
A: There is not a SunDog Tours Desk at the Calgary Airport but you may check in with the Brewster Transportation Desk at Arrival Gate C.
Q: Where is the SunDog Tours Desk at the Edmonton International Airport?
A: There is not a SunDog Tours desk at the Edmonton Airport.
All pickups will be at Exit #10.
Q: What is the cancellation policy?
A: 24 hours prior to the departure time of your tour. All tours are subject to a non-refundable $10 Administration Fee regardless of cancellation date.
Q: Do you offer door-to-door service?
A: Yes. We offer pick ups and drop offs at all accommodations in Jasper, and all the major hotels in Lake Louise and Banff.
Q: Do you pick up and drop off guests at every accommodation in Calgary?
A: No. We can only offer pick ups and drop offs at the following Calgary hotels:
- Calgary Marriott Downtown
- Delta Bow Valley Downtown Calgary
- Fairmont Palliser
- International Suites Calgary
- Ramada Hotel Downtown
- Sandman Hotel Calgary City centre
- Westin Calgary Hotel
Q: How many people can your vehicles accommodate?
Type of vehicle
Number of guests
Q: Do you allow pets on your buses or tours?
A: Unfortunately, we are unable to accommodate pets. Exceptions are made for service animals with proper documentation.
Q: Are your vehicles wheelchair accessible?
A: No. However, if the guest is able to walk up the three stairs to the bus themselves we will be able to accommodate them. Unfortunately, we are unable to carry motorized scooters/wheelchairs on our vehicles. Collapsible wheelchairs will fit on our buses, please let us know in advance if you will be bringing one with you.
Q: Is it possible to reserve a seat?
A: No, we do not offer seat reservations.
Q: How much luggage am I permitted to bring onto your vehicles?
A: 1 piece of luggage (50 lbs), plus $30 for each additional item.
Q: Can I bring my bike on your vehicles?
A: Yes. However there is an additional charge of $30 and bicycles must be contained in a box.
Q: Do you offer discounts for students or seniors?
A: No, we do not have student or senior discounts.
Q: How many guest reservations are required to operate a tour?
A: We require a minimum of four reservations in order to run each tour.
Q: Is the Maligne Lake Boat Cruise wheelchair accessible?
A: Our guides will assist individuals onto both the bus and boat, however, there are steps to get onto the bus so some mobility will be required for boarding.
Q: Can a child (under 12) travel on your vehicles unaccompanied by an adult?
A: Minors under 12 must be accompanied by an adult.
Q: I want to reserve a private tour, what do I need to do?
A: Contact our reservations team at firstname.lastname@example.org or call toll-free 1.888.786.3641.
Q: Who do I contact regarding tour itineraries, pricing and/or guide availability?
A: Contact us at email@example.com or call toll-free 1.888.786.3641.
Q: What are your hours of operation at your main office in Jasper?
- Summer (May through September) daily from 8 a.m. to 6 p.m.
- Winter (October through April) daily from 8 a.m. to 5 p.m. (May be open later during the holidays)
*Times may vary
Q: Are reservations required for participating in an organized tour?
A: Yes. Please contact firstname.lastname@example.org or call toll-free 1.888.786.3641 to book.
Q: Do you offer tours in winter?
A: Yes! See a full list of winter tours. Please note all of our winters tours are weather dependant.
Q: Is the Columbia Icefield Tour open in winter?
A: No. The tour operates from mid-April to mid-October.
Q: Can children (under 12) participate in the Columbia Icefield Tour?
A: Yes. This tour is appropriate for all ages.
Q: Do I need to tip my guide or driver?
A: It is customary to tip but is neither required nor expected.
Q: Are your guides qualified or certified to operate tours?
A: Yes. Our guides are professionally certified from the following organizations:
- The Interpretive Guides Association (IGA)
- The Association of Canadian Mountain Guides
- The Canadian Red Cross (First Aid and CPR training)
Q: Do tour packages include flights?
A: No, tour packages do not include flights.
Q: Do you provide car seats for children?
A: We do not provide car seats, but please let us know at the time of booking if you are planning to bring one. Guests are required to install car seats into vehicles before departure.
Have another question?
Give us a call! 1.888.786.3641